Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We have put all our effort to make the website completely automated and less time consuming for our clients. To get the latest shipping quote for your order, please put all desired items in the CART. It will then show you the shipping rate.

Which payment methods are accepted in the Online Shop?

Most of our orders are coming from businesses so direct bank transfer is big for us. For the retail sales made from the website we offer PayPal and Credit/Debit payments, and bank transfers.

How long will delivery take?

Estimated shipping time may vary depending on your location;
USA: 14~20 days / EU:10-14 days / Oceania & Asia: 12-17 days / Africa & ME: 12-17 days.
All orders are shipped by 1st Class Priority Airmail, EMS or other express courier service. Please note that these are only estimates, shipping time may vary depending on various factors such as local customs clearance and postal services overload during local holiday seasons. Most orders are dispatched within 5 business days. An email update with tracking information for your shipment will be sent to your email address once available

How secure is shopping in the Online Shop? Is my data protected?

Security is a core competency we aim have and aim to develop. We do not keep your credit card information. The payments are done through the most reputable and the most secured payment gateways- Stripe, and PayPal. Payments and surfing on the website is secured with the Valid SSL Certificate.

What exactly happens after ordering?

After your order has sent, you will get an automated email sent by the website followed by the email sent by one of the members from our customer support team. The second email will confirm that the payment has been received. Once the order is ready and ships you will get an email with the tracking number.

Do I receive an invoice for my order?

All orders placed online come with the automated Order list with all the items you have ordered. If you require invoice type document, it can be provided upon request. For businesses- If your accountant require special form of invoice, please send us a sample.

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